At Preference Communications we are tenacious advocates for our clients’ best interests.
Annapolis Area Christian School has been working with Preference Communications since 2009. At that time a Preference telecom audit saved our three campuses more than $13,000 annually. Preference recently provided us with a range of provider options when we re-designed our cross-campus communications system. They also completely managed the implementation of the new carrier services. During the past four years, whenever there have been billing errors or services issues, Preference Communications has expedited the resolution. Preference Communications is more than a telecommunications consultant and broker–it is a trusted partner.
In 1994 we first engaged the services of Preference Communications, and we highly value the benefits of this long-term relationship. Preference understands our operation and ensures that out telecom services are regularly reviewed, remain suited to our needs, and stay competitively priced. We really appreciate not having to sit on the phone and wrangle with our carriers whenever there are billing or service issues, because Preference does that for us. Working with Preference has given us peace of mind that the telecom aspect of our school’s operation is being carefully and expertly managed.
This letter officially documents how delighted I am with your services during my office move! (And revisions to my seven telephone accounts!) You saved me the headache of long hours on the line placing orders to the phone company…you gave me savings tips for service, installation of telephones, monthly services, yellow pages…you kept track of when workers were coming for various installations so I could make timely decisions…I am so grateful.
Preference has certainly proved to us that Preference Communications delivers the kind of service it promised. During a difficult transition from one provider to another, Preference acted as our advocate. She never let go of the problems until the issues were resolved. In the meantime, she kept us informed of all that was happening. We are most grateful for her skills and persistence as she worked on our behalf.
When I ‘inherited’ responsibility for our company’s phones and started reviewing their performance and expenses I was determined to make improvements. Nothing in my wildest dreams could have prepared me for the run-around I got from our communications suppliers. These suppliers were major national corporations, not mom and pops. Trying to get them to do seemingly trivial things like deleting unwanted services…forget about it! Fortunately, during a meeting with one of their competitors, I learned of Preference Communications and spoke with Christiane Carlson-Thies. Preference immediately made me feel at ease and confident that she understood my needs and knew how to meet them. Now almost two years later, thousands of dollars in savings and no more voice and data headaches, THANKS, Preference Communications, for making my life easier!
We asked Preference Communications to review our increasingly complex and voluminous communications services bills and see what she could do for us. Her analysis resulted in our store saving literally thousands of dollars on our monthly communications service costs… Preference did all the research, tracked down the problems, wrote the letters, negotiated with vendors, and placed the orders—all the while keeping us in the loop with progress reports. To cap it off, Preference provided us with a report, in plain English, that details all the telecommunications services we have at each store. We now have a simple tool to help us audit the flood of communications bills that inundates our office each month.
Preference routinely keeps us informed of the best products available and makes recommendations. There is never any pressure to make changes to what we are currently using but we are made aware of the best deals available. Preference has also been instrumental in helping with the resolution of issues with various vendors. Her knowledge of the products and how the systems work has proven invaluable. She is a pleasure to work with and we can always depend on her to guide us in the right direction.